Playtomic Estado - Histórico de incidentes https://status.playtomic.com Playtomic Thu, 23 Jul 2026 14:14:39 +0000 API not accessible Type: Incident Duration: 2 minutes Affected Components: Playtomic, Academy, Playtomic.com, PT Manager Jul 23, 14:14:39 GMT+0 - Investigando - We are currently investigating this incident. Jul 23, 14:16:28 GMT+0 - Resolvido - Internal network error. Type: Incident

Duration: 2 minutes

Affected Components: , , ,

<p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>14:14:39</var> GMT+0</small><br><strong>Investigando</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>14:16:28</var> GMT+0</small><br><strong>Resolvido</strong> - Internal network error..</p> ]]> Thu, 23 Jul 2026 14:14:39 +0000 https://status.playtomic.com/incident/cmrxlesug0c8m1bmobrpii8cv https://status.playtomic.com/incident/cmrxlesug0c8m1bmobrpii8cv Playtomic infrastructure outage Type: Incident Duration: 1 hour and 7 minutes Affected Components: Playtomic, Academy, Playtomic.com, PT Manager Jul 16, 08:46:44 GMT+0 - Identificado - AWS CloudFront global connectivity issues. AWS report: Increased 5xx Errors Jul 16 1:44 AM PDT We are investigating increased 5xx errors for Cloudfront customers utilizing VPC Origins connectivity. Jul 16, 08:00:00 GMT+0 - Investigando - We are currently investigating this incident. Jul 16, 09:06:31 GMT+0 - Monitorização - Most systems are operational. Some API integrations may still experience connectivity issues. AWS is still investigating on their end. Jul 16, 09:06:32 GMT+0 - Resolvido - This incident has been resolved on our side. AWS is still investigating on their end. Jul 16, 08:55:21 GMT+0 - Monitorização - Traffic was redirected via different routers to avoid the affected AWS components. Restoring our applications one by one. Type: Incident

Duration: 1 hour and 7 minutes

Affected Components: , , ,

<p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>08:46:44</var> GMT+0</small><br><strong>Identificado</strong> - AWS CloudFront global connectivity issues. AWS report: Increased 5xx Errors Jul 16 1:44 AM PDT We are investigating increased 5xx errors for Cloudfront customers utilizing VPC Origins connectivity..</p> <p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Investigando</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>09:06:31</var> GMT+0</small><br><strong>Monitorização</strong> - Most systems are operational. Some API integrations may still experience connectivity issues. AWS is still investigating on their end..</p> <p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>09:06:32</var> GMT+0</small><br><strong>Resolvido</strong> - This incident has been resolved on our side. AWS is still investigating on their end..</p> <p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>08:55:21</var> GMT+0</small><br><strong>Monitorização</strong> - Traffic was redirected via different routers to avoid the affected AWS components. Restoring our applications one by one..</p> ]]> Thu, 16 Jul 2026 08:00:00 +0000 https://status.playtomic.com/incident/cmrn8cxp707t30zpnp9x3p9w4 https://status.playtomic.com/incident/cmrn8cxp707t30zpnp9x3p9w4 Playtomic Manager is unavailable Type: Incident Duration: 12 minutes Affected Components: PT Manager Jul 9, 12:53:24 GMT+0 - Investigando - We are currently investigating this incident. Jul 9, 13:05:18 GMT+0 - Resolvido - A misconfiguration when applying new security measures for the Playtomic Manager infrastructure. Type: Incident

Duration: 12 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>12:53:24</var> GMT+0</small><br><strong>Investigando</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>13:05:18</var> GMT+0</small><br><strong>Resolvido</strong> - A misconfiguration when applying new security measures for the Playtomic Manager infrastructure..</p> ]]> Thu, 9 Jul 2026 12:53:24 +0000 https://status.playtomic.com/incident/cmrdicduv00rm0ks51s5htw8r https://status.playtomic.com/incident/cmrdicduv00rm0ks51s5htw8r Playtomic Type: Incident Duration: 9 minutes Affected Components: Playtomic, Academy, Playtomic.com, PT Manager Jun 25, 13:54:05 GMT+0 - Investigando - We are currently investigating this incident. Jun 25, 14:03:25 GMT+0 - Resolvido - Configuration error on the primary load balancer. Type: Incident

Duration: 9 minutes

Affected Components: , , ,

<p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>13:54:05</var> GMT+0</small><br><strong>Investigando</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>14:03:25</var> GMT+0</small><br><strong>Resolvido</strong> - Configuration error on the primary load balancer..</p> ]]> Thu, 25 Jun 2026 13:54:05 +0000 https://status.playtomic.com/incident/cmqtkcii300ou2ikbgjw5ldtr https://status.playtomic.com/incident/cmqtkcii300ou2ikbgjw5ldtr Playtomic Manager is unavailable Type: Incident Duration: 6 minutes Affected Components: PT Manager Jun 18, 15:11:33 GMT+0 - Identificado - We are continuing to work on a fix for this incident. Jun 18, 15:17:20 GMT+0 - Resolvido - This incident has been resolved. Type: Incident

Duration: 6 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>15:11:33</var> GMT+0</small><br><strong>Identificado</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>15:17:20</var> GMT+0</small><br><strong>Resolvido</strong> - This incident has been resolved..</p> ]]> Thu, 18 Jun 2026 15:11:33 +0000 https://status.playtomic.com/incident/cmqjn15uo015j2is6hmrslhec https://status.playtomic.com/incident/cmqjn15uo015j2is6hmrslhec ThirdParty API rejected new authentications Type: Incident Affected Components: Playtomic Jun 5, 06:45:00 GMT+0 - Identificado - Jun 5, 06:45:00 GMT+0 - Resolvido - This incident has been resolved. Type: Incident

Affected Components:

<p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>06:45:00</var> GMT+0</small><br><strong>Identificado</strong> - .</p> <p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>06:45:00</var> GMT+0</small><br><strong>Resolvido</strong> - This incident has been resolved..</p> ]]> Fri, 5 Jun 2026 06:45:00 +0000 https://status.playtomic.com/incident/cmq0lwktq0b37nwyb8667hq35 https://status.playtomic.com/incident/cmq0lwktq0b37nwyb8667hq35 Playtomic Manager is unavailable Type: Incident Duration: 15 minutes Affected Components: PT Manager Jun 2, 12:55:00 GMT+0 - Identificado - Jun 2, 13:10:00 GMT+0 - Resolvido - This incident has been resolved. Type: Incident

Duration: 15 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>12:55:00</var> GMT+0</small><br><strong>Identificado</strong> - .</p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>13:10:00</var> GMT+0</small><br><strong>Resolvido</strong> - This incident has been resolved..</p> ]]> Tue, 2 Jun 2026 12:55:00 +0000 https://status.playtomic.com/incident/cmpwnqr7600zvp5dohp7y9e2k https://status.playtomic.com/incident/cmpwnqr7600zvp5dohp7y9e2k Playtomic Manager is unavailable Type: Incident Duration: 27 minutes Affected Components: PT Manager Apr 9, 07:00:00 GMT+0 - Investigando - We are currently investigating this incident. Playtomic manager keeps loading indefinitely. Apr 9, 07:27:00 GMT+0 - Resolvido - This incident has been resolved. Users will need to do a hard refresh (Cmd/Ctrl+Shift+R) because the 404 errors might be cached. Apr 9, 07:20:00 GMT+0 - Identificado - We have identified the issue. Some statics were not correctly uploaded. We are working on a fix. Type: Incident

Duration: 27 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Investigando</strong> - We are currently investigating this incident. Playtomic manager keeps loading indefinitely..</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>07:27:00</var> GMT+0</small><br><strong>Resolvido</strong> - This incident has been resolved. Users will need to do a hard refresh (Cmd/Ctrl+Shift+R) because the 404 errors might be cached. .</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>07:20:00</var> GMT+0</small><br><strong>Identificado</strong> - We have identified the issue. Some statics were not correctly uploaded. We are working on a fix..</p> ]]> Thu, 9 Apr 2026 07:00:00 +0000 https://status.playtomic.com/incident/cmnr6j6ig01695d5a6sua3d78 https://status.playtomic.com/incident/cmnr6j6ig01695d5a6sua3d78 Chats feature at PT-Manager Type: Incident Duration: 1 hour and 35 minutes Affected Components: PT Manager Feb 16, 09:30:31 GMT+0 - Investigando - We are currently investigating this incident. Feb 16, 10:00:00 GMT+0 - Identificado - We are continuing to work on a fix for this incident. Feb 16, 10:50:00 GMT+0 - Monitorização - We implemented a fix and are currently monitoring the result. Feb 16, 11:05:29 GMT+0 - Resolvido - This incident has been resolved. Type: Incident

Duration: 1 hour and 35 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>09:30:31</var> GMT+0</small><br><strong>Investigando</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identificado</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>10:50:00</var> GMT+0</small><br><strong>Monitorização</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>11:05:29</var> GMT+0</small><br><strong>Resolvido</strong> - This incident has been resolved..</p> ]]> Mon, 16 Feb 2026 09:30:31 +0000 https://status.playtomic.com/incident/cmlp2ejd71dufp2a9kqrtewss https://status.playtomic.com/incident/cmlp2ejd71dufp2a9kqrtewss DNS resolution problem on manager.playtomic.io record Type: Incident Duration: 50 minutes Affected Components: PT Manager Feb 12, 08:40:00 GMT+0 - Investigando - The record has been accidentally deleted. Access to [manager.playtomic.io](http://manager.playtomic.io) is affected. Users who have not been able to resolve the DNS name will not be able to access it. Users who have somehow been served a cached DNS resolution, or even assets stored in their browser cache, may still experience a degraded user experience. Feb 12, 09:08:00 GMT+0 - Monitorização - The record has been created back. Because of how DNS propagation works, the fix will take several minutes to completely propagate to end-users. Feb 12, 09:30:00 GMT+0 - Resolvido - We consider the issue fixed for all customers based on the metrics Type: Incident

Duration: 50 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>08:40:00</var> GMT+0</small><br><strong>Investigando</strong> - The record has been accidentally deleted. Access to [manager.playtomic.io](http://manager.playtomic.io) is affected. Users who have not been able to resolve the DNS name will not be able to access it. Users who have somehow been served a cached DNS resolution, or even assets stored in their browser cache, may still experience a degraded user experience..</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>09:08:00</var> GMT+0</small><br><strong>Monitorização</strong> - The record has been created back. Because of how DNS propagation works, the fix will take several minutes to completely propagate to end-users..</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Resolvido</strong> - We consider the issue fixed for all customers based on the metrics.</p> ]]> Thu, 12 Feb 2026 08:40:00 +0000 https://status.playtomic.com/incident/cmljhxkhy0axthht9cqfnamj2 https://status.playtomic.com/incident/cmljhxkhy0axthht9cqfnamj2 App Service Degradation Type: Incident Duration: 54 minutes Affected Components: Playtomic Jan 23, 09:24:17 GMT+0 - Resolvido - This incident has been resolved. Jan 23, 08:30:17 GMT+0 - Identificado - Users are reporting not being able to log in to the Playtomic APP Type: Incident

Duration: 54 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>09:24:17</var> GMT+0</small><br><strong>Resolvido</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>08:30:17</var> GMT+0</small><br><strong>Identificado</strong> - Users are reporting not being able to log in to the Playtomic APP.</p> ]]> Fri, 23 Jan 2026 08:30:17 +0000 https://status.playtomic.com/incident/cmkqphwkl0ajb109yc5c51kx6 https://status.playtomic.com/incident/cmkqphwkl0ajb109yc5c51kx6 Partial System degradation Type: Incident Duration: 50 minutes Affected Components: PT Manager Jan 15, 22:10:00 GMT+0 - Identificado - The issue has been detected; Syltek's DB is not available. Playtomic Manager Clubs Operative is operating normally. We are continuing to work on a fix for this incident. Jan 15, 22:40:00 GMT+0 - Resolvido - This incident has been resolved. All systems are stable. Jan 15, 21:50:00 GMT+0 - Investigando - Some clubs are reporting issues with accessing their management platform. Core operative (bookings, payments, matches) is not working in some clubs. We are currently investigating this incident. Type: Incident

Duration: 50 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>22:10:00</var> GMT+0</small><br><strong>Identificado</strong> - The issue has been detected; Syltek's DB is not available. Playtomic Manager Clubs Operative is operating normally. We are continuing to work on a fix for this incident..</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>22:40:00</var> GMT+0</small><br><strong>Resolvido</strong> - This incident has been resolved. All systems are stable..</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>21:50:00</var> GMT+0</small><br><strong>Investigando</strong> - Some clubs are reporting issues with accessing their management platform. Core operative (bookings, payments, matches) is not working in some clubs. We are currently investigating this incident..</p> ]]> Thu, 15 Jan 2026 21:50:00 +0000 https://status.playtomic.com/incident/cmkqpp0n40aq89fxzyt32ok36 https://status.playtomic.com/incident/cmkqpp0n40aq89fxzyt32ok36 Users report difficulties when login via Playtomic App Type: Incident Duration: 11 hours and 35 minutes Affected Components: Playtomic Jan 15, 08:15:00 GMT+0 - Identificado - We have identified the source of the issue and are working on a fix. Users affected <10% of the user base Jan 14, 21:25:00 GMT+0 - Investigando - We are currently investigating this incident. Jan 15, 09:00:00 GMT+0 - Resolvido - This incident has been resolved. Jan 14, 22:15:00 GMT+0 - Investigando - We are currently investigating this incident. Type: Incident

Duration: 11 hours and 35 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>08:15:00</var> GMT+0</small><br><strong>Identificado</strong> - We have identified the source of the issue and are working on a fix. Users affected <10% of the user base.</p> <p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>21:25:00</var> GMT+0</small><br><strong>Investigando</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Resolvido</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>22:15:00</var> GMT+0</small><br><strong>Investigando</strong> - We are currently investigating this incident..</p> ]]> Wed, 14 Jan 2026 21:25:00 +0000 https://status.playtomic.com/incident/cmkqqaeag0ax1109yvwqmqp5g https://status.playtomic.com/incident/cmkqqaeag0ax1109yvwqmqp5g Courses partially unavailable in the application Type: Incident Duration: 15 hours and 29 minutes Affected Components: Academy Sep 29, 14:00:56 GMT+0 - Identificado - We've detected stability issues with the Courses search function in our application. This functionality will remain disabled until the system is stable again. PT Manager and all other sections of the application are not affected. Sep 29, 14:30:00 GMT+0 - Monitorização - Sep 30, 05:30:00 GMT+0 - Resolvido - This incident has been resolved. Type: Incident

Duration: 15 hours and 29 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>14:00:56</var> GMT+0</small><br><strong>Identificado</strong> - We've detected stability issues with the Courses search function in our application. This functionality will remain disabled until the system is stable again. PT Manager and all other sections of the application are not affected..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>14:30:00</var> GMT+0</small><br><strong>Monitorização</strong> - .</p> <p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>05:30:00</var> GMT+0</small><br><strong>Resolvido</strong> - This incident has been resolved..</p> ]]> Mon, 29 Sep 2025 14:00:56 +0000 https://status.playtomic.com/incident/cmg5af9ay011a22bfayfka3f5 https://status.playtomic.com/incident/cmg5af9ay011a22bfayfka3f5 Booking process failed based on client's language Type: Incident Duration: 25 minutes Affected Components: Playtomic Sep 9, 09:40:00 GMT+0 - Identificado - During the booking process, a system error occurred due to a mismatch between the client's language preference and the available language options. Sep 9, 10:05:00 GMT+0 - Resolvido - This incident has been resolved. Type: Incident

Duration: 25 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>09:40:00</var> GMT+0</small><br><strong>Identificado</strong> - During the booking process, a system error occurred due to a mismatch between the client's language preference and the available language options..</p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>10:05:00</var> GMT+0</small><br><strong>Resolvido</strong> - This incident has been resolved..</p> ]]> Tue, 9 Sep 2025 09:40:00 +0000 https://status.playtomic.com/incident/cmfcej8zx004v8zjypuiwxus3 https://status.playtomic.com/incident/cmfcej8zx004v8zjypuiwxus3 Partial degration of club search Type: Incident Duration: 1 hour and 40 minutes Affected Components: Playtomic.com Sep 4, 15:30:00 GMT+0 - Resolvido - This incident has been resolved. Sep 4, 13:50:00 GMT+0 - Identificado - Club search (<https://playtomic.com/search?q=Madrid>) unavailable due to improvements in the web caches. Type: Incident

Duration: 1 hour and 40 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>15:30:00</var> GMT+0</small><br><strong>Resolvido</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>13:50:00</var> GMT+0</small><br><strong>Identificado</strong> - Club search (<https://playtomic.com/search?q=Madrid>) unavailable due to improvements in the web caches..</p> ]]> Thu, 4 Sep 2025 13:50:00 +0000 https://status.playtomic.com/incident/cmf5laafe007q13tvnd1l82jc https://status.playtomic.com/incident/cmf5laafe007q13tvnd1l82jc Academy Service Degradation Type: Incident Duration: 2 hours and 30 minutes Affected Components: Academy Aug 25, 19:10:00 GMT+0 - Identificado - We experienced a partial service degradation affecting the Academy product. During this period, the service remained operational for most clubs, but some users faced reduced performance and functionality issues. Impact: The majority of clubs were able to continue using Academy without interruption. However, a subset of clubs encountered degraded functionality. Aug 26, 06:50:00 GMT+0 - Resolvido - Resolution: Our team mitigated the issue and service is now stable. Next steps: We are investigating the root cause to prevent similar occurrences. Type: Incident

Duration: 2 hours and 30 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>19:10:00</var> GMT+0</small><br><strong>Identificado</strong> - We experienced a partial service degradation affecting the Academy product. During this period, the service remained operational for most clubs, but some users faced reduced performance and functionality issues. Impact: The majority of clubs were able to continue using Academy without interruption. However, a subset of clubs encountered degraded functionality..</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>06:50:00</var> GMT+0</small><br><strong>Resolvido</strong> - Resolution: Our team mitigated the issue and service is now stable. Next steps: We are investigating the root cause to prevent similar occurrences..</p> ]]> Mon, 25 Aug 2025 19:10:00 +0000 https://status.playtomic.com/incident/cmeslppoo000v6a82cwwkzsy3 https://status.playtomic.com/incident/cmeslppoo000v6a82cwwkzsy3 Partial downtime in some clients due to DNS record recreation Type: Incident Duration: 10 minutes Affected Components: Playtomic Aug 6, 15:55:00 GMT+0 - Identificado - An internal DNS record was recreated and some clients were unable to connect to our database. We need to wait until the new record is propagated to all the clients. This is only affecting the clients that don't have the DNS record cached. Aug 6, 16:05:00 GMT+0 - Resolvido - This incident has been resolved and the new DNS record has been fully propagated in all the clients Type: Incident

Duration: 10 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>15:55:00</var> GMT+0</small><br><strong>Identificado</strong> - An internal DNS record was recreated and some clients were unable to connect to our database. We need to wait until the new record is propagated to all the clients. This is only affecting the clients that don't have the DNS record cached..</p> <p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>16:05:00</var> GMT+0</small><br><strong>Resolvido</strong> - This incident has been resolved and the new DNS record has been fully propagated in all the clients.</p> ]]> Wed, 6 Aug 2025 15:55:00 +0000 https://status.playtomic.com/incident/cme13zlsn00dvzufdswbxrega https://status.playtomic.com/incident/cme13zlsn00dvzufdswbxrega PT Manager service disruption due to HTTPS record failure Type: Incident Duration: 15 hours Affected Components: PT Manager Jul 8, 08:55:00 GMT+0 - Identificado - Several web clients, including PT Manager, could not connect to our API services. The error is connected to an optimization to solve HTTPS using DNS records via DNS. Jul 8, 09:10:00 GMT+0 - Resolvido - This incident has been resolved. Type: Incident

Duration: 15 hours

Affected Components:

<p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>08:55:00</var> GMT+0</small><br><strong>Identificado</strong> - Several web clients, including PT Manager, could not connect to our API services. The error is connected to an optimization to solve HTTPS using DNS records via DNS..</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>09:10:00</var> GMT+0</small><br><strong>Resolvido</strong> - This incident has been resolved..</p> ]]> Tue, 8 Jul 2025 08:55:00 +0000 https://status.playtomic.com/incident/cmcubo3v0004ds52kq5cvogsg https://status.playtomic.com/incident/cmcubo3v0004ds52kq5cvogsg Service disruption due to an error in a load balancer. Type: Incident Duration: 1 day and 6 hours Affected Components: Playtomic Apr 15, 12:30:00 GMT+0 - Resolvido - As part of the previous operations, a load balancer was removed by mistake. After several deployments due to new functionality, those new deployments were inaccessible from the internet. Because the removal went unnoticed, subsequent rollouts silently failed. Apr 15, 12:00:00 GMT+0 - Investigando - We are currently investigating this incident. Type: Incident

Duration: 1 day and 6 hours

Affected Components:

<p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>12:30:00</var> GMT+0</small><br><strong>Resolvido</strong> - As part of the previous operations, a load balancer was removed by mistake. After several deployments due to new functionality, those new deployments were inaccessible from the internet. Because the removal went unnoticed, subsequent rollouts silently failed..</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Investigando</strong> - We are currently investigating this incident..</p> ]]> Tue, 15 Apr 2025 12:00:00 +0000 https://status.playtomic.com/incident/cm9igwcsm003v9n5htnr9c1d2 https://status.playtomic.com/incident/cm9igwcsm003v9n5htnr9c1d2 Service disruption due to infrastructure update Type: Incident Duration: 43 minutes Affected Components: Playtomic Apr 15, 05:30:00 GMT+0 - Resolvido - This incident has been resolved. Apr 15, 04:47:00 GMT+0 - Investigando - From 04:47 to 05:30 UTC, our service was completely unavailable due to a networking configuration issue introduced during a one-time infrastructure modernization effort. This update aimed to make our systems more replicable across multiple regions but unintentionally caused all services to become unreachable. The issue was identified and resolved, and full service was restored by 05:30 UTC. Type: Incident

Duration: 43 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>05:30:00</var> GMT+0</small><br><strong>Resolvido</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>04:47:00</var> GMT+0</small><br><strong>Investigando</strong> - From 04:47 to 05:30 UTC, our service was completely unavailable due to a networking configuration issue introduced during a one-time infrastructure modernization effort. This update aimed to make our systems more replicable across multiple regions but unintentionally caused all services to become unreachable. The issue was identified and resolved, and full service was restored by 05:30 UTC..</p> ]]> Tue, 15 Apr 2025 04:47:00 +0000 https://status.playtomic.com/incident/cm9i7tetj000r13cynnlmupoz https://status.playtomic.com/incident/cm9i7tetj000r13cynnlmupoz