Playtomic - Academy Service Degradation – Incident details

All systems operational

Academy Service Degradation

Resolved
Degraded performance
Started 4 months agoLasted about 12 hours

Affected

Academy

Degraded performance from 7:10 PM to 6:50 AM

Updates
  • Resolved
    Resolved
    Resolution: Our team mitigated the issue and service is now stable. Next steps: We are investigating the root cause to prevent similar occurrences.
  • Identified
    Identified
    We experienced a partial service degradation affecting the Academy product. During this period, the service remained operational for most clubs, but some users faced reduced performance and functionality issues. Impact: The majority of clubs were able to continue using Academy without interruption. However, a subset of clubs encountered degraded functionality.