Playtomic Status - Incident history https://status.playtomic.com Playtomic Mon, 16 Feb 2026 09:30:31 +0000 Chats feature at PT-Manager Type: Incident Duration: 1 hour and 35 minutes Affected Components: PT Manager Feb 16, 09:30:31 GMT+0 - Investigating - We are currently investigating this incident. Feb 16, 10:00:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Feb 16, 10:50:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 16, 11:05:29 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 35 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>09:30:31</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>10:50:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>11:05:29</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 16 Feb 2026 09:30:31 +0000 https://status.playtomic.com/incident/cmlp2ejd71dufp2a9kqrtewss https://status.playtomic.com/incident/cmlp2ejd71dufp2a9kqrtewss DNS resolution problem on manager.playtomic.io record Type: Incident Duration: 50 minutes Affected Components: PT Manager Feb 12, 08:40:00 GMT+0 - Investigating - The record has been accidentally deleted. Access to [manager.playtomic.io](http://manager.playtomic.io) is affected. Users who have not been able to resolve the DNS name will not be able to access it. Users who have somehow been served a cached DNS resolution, or even assets stored in their browser cache, may still experience a degraded user experience. Feb 12, 09:08:00 GMT+0 - Monitoring - The record has been created back. Because of how DNS propagation works, the fix will take several minutes to completely propagate to end-users. Feb 12, 09:30:00 GMT+0 - Resolved - We consider the issue fixed for all customers based on the metrics Type: Incident

Duration: 50 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>08:40:00</var> GMT+0</small><br><strong>Investigating</strong> - The record has been accidentally deleted. Access to [manager.playtomic.io](http://manager.playtomic.io) is affected. Users who have not been able to resolve the DNS name will not be able to access it. Users who have somehow been served a cached DNS resolution, or even assets stored in their browser cache, may still experience a degraded user experience..</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>09:08:00</var> GMT+0</small><br><strong>Monitoring</strong> - The record has been created back. Because of how DNS propagation works, the fix will take several minutes to completely propagate to end-users..</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Resolved</strong> - We consider the issue fixed for all customers based on the metrics.</p> ]]> Thu, 12 Feb 2026 08:40:00 +0000 https://status.playtomic.com/incident/cmljhxkhy0axthht9cqfnamj2 https://status.playtomic.com/incident/cmljhxkhy0axthht9cqfnamj2 App Service Degradation Type: Incident Duration: 54 minutes Affected Components: Playtomic Jan 23, 09:24:17 GMT+0 - Resolved - This incident has been resolved. Jan 23, 08:30:17 GMT+0 - Identified - Users are reporting not being able to log in to the Playtomic APP Type: Incident

Duration: 54 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>09:24:17</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>08:30:17</var> GMT+0</small><br><strong>Identified</strong> - Users are reporting not being able to log in to the Playtomic APP.</p> ]]> Fri, 23 Jan 2026 08:30:17 +0000 https://status.playtomic.com/incident/cmkqphwkl0ajb109yc5c51kx6 https://status.playtomic.com/incident/cmkqphwkl0ajb109yc5c51kx6 Partial System degradation Type: Incident Duration: 50 minutes Affected Components: PT Manager Jan 15, 22:10:00 GMT+0 - Identified - The issue has been detected; Syltek's DB is not available. Playtomic Manager Clubs Operative is operating normally. We are continuing to work on a fix for this incident. Jan 15, 22:40:00 GMT+0 - Resolved - This incident has been resolved. All systems are stable. Jan 15, 21:50:00 GMT+0 - Investigating - Some clubs are reporting issues with accessing their management platform. Core operative (bookings, payments, matches) is not working in some clubs. We are currently investigating this incident. Type: Incident

Duration: 50 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>22:10:00</var> GMT+0</small><br><strong>Identified</strong> - The issue has been detected; Syltek's DB is not available. Playtomic Manager Clubs Operative is operating normally. We are continuing to work on a fix for this incident..</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>22:40:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. All systems are stable..</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>21:50:00</var> GMT+0</small><br><strong>Investigating</strong> - Some clubs are reporting issues with accessing their management platform. Core operative (bookings, payments, matches) is not working in some clubs. We are currently investigating this incident..</p> ]]> Thu, 15 Jan 2026 21:50:00 +0000 https://status.playtomic.com/incident/cmkqpp0n40aq89fxzyt32ok36 https://status.playtomic.com/incident/cmkqpp0n40aq89fxzyt32ok36 Users report difficulties when login via Playtomic App Type: Incident Duration: 11 hours and 35 minutes Affected Components: Playtomic Jan 15, 08:15:00 GMT+0 - Identified - We have identified the source of the issue and are working on a fix. Users affected <10% of the user base Jan 14, 21:25:00 GMT+0 - Investigating - We are currently investigating this incident. Jan 15, 09:00:00 GMT+0 - Resolved - This incident has been resolved. Jan 14, 22:15:00 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 11 hours and 35 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>08:15:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified the source of the issue and are working on a fix. Users affected <10% of the user base.</p> <p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>21:25:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>22:15:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Wed, 14 Jan 2026 21:25:00 +0000 https://status.playtomic.com/incident/cmkqqaeag0ax1109yvwqmqp5g https://status.playtomic.com/incident/cmkqqaeag0ax1109yvwqmqp5g Courses partially unavailable in the application Type: Incident Duration: 15 hours and 29 minutes Affected Components: Academy Sep 29, 14:00:56 GMT+0 - Identified - We've detected stability issues with the course search function in our application. This functionality will remain disabled until the system is stable again. PT Manager and all other sections of the application are not affected. Sep 29, 14:30:00 GMT+0 - Monitoring - Sep 30, 05:30:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 15 hours and 29 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>14:00:56</var> GMT+0</small><br><strong>Identified</strong> - We've detected stability issues with the course search function in our application. This functionality will remain disabled until the system is stable again. PT Manager and all other sections of the application are not affected..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>14:30:00</var> GMT+0</small><br><strong>Monitoring</strong> - .</p> <p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>05:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 29 Sep 2025 14:00:56 +0000 https://status.playtomic.com/incident/cmg5af9ay011a22bfayfka3f5 https://status.playtomic.com/incident/cmg5af9ay011a22bfayfka3f5 Booking process failed based on client's language Type: Incident Duration: 25 minutes Affected Components: Playtomic Sep 9, 09:40:00 GMT+0 - Identified - During the booking process, a system error occurred due to a mismatch between the client's language preference and the available language options. Sep 9, 10:05:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 25 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>09:40:00</var> GMT+0</small><br><strong>Identified</strong> - During the booking process, a system error occurred due to a mismatch between the client's language preference and the available language options..</p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>10:05:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 9 Sep 2025 09:40:00 +0000 https://status.playtomic.com/incident/cmfcej8zx004v8zjypuiwxus3 https://status.playtomic.com/incident/cmfcej8zx004v8zjypuiwxus3 Partial degration of club search Type: Incident Duration: 1 hour and 40 minutes Affected Components: Playtomic.com Sep 4, 15:30:00 GMT+0 - Resolved - This incident has been resolved. Sep 4, 13:50:00 GMT+0 - Identified - Club search (<https://playtomic.com/search?q=Madrid>) unavailable due to improvements in the web caches. Type: Incident

Duration: 1 hour and 40 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>15:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>13:50:00</var> GMT+0</small><br><strong>Identified</strong> - Club search (<https://playtomic.com/search?q=Madrid>) unavailable due to improvements in the web caches..</p> ]]> Thu, 4 Sep 2025 13:50:00 +0000 https://status.playtomic.com/incident/cmf5laafe007q13tvnd1l82jc https://status.playtomic.com/incident/cmf5laafe007q13tvnd1l82jc Academy Service Degradation Type: Incident Duration: 2 hours and 30 minutes Affected Components: Academy Aug 25, 19:10:00 GMT+0 - Identified - We experienced a partial service degradation affecting the Academy product. During this period, the service remained operational for most clubs, but some users faced reduced performance and functionality issues. Impact: The majority of clubs were able to continue using Academy without interruption. However, a subset of clubs encountered degraded functionality. Aug 26, 06:50:00 GMT+0 - Resolved - Resolution: Our team mitigated the issue and service is now stable. Next steps: We are investigating the root cause to prevent similar occurrences. Type: Incident

Duration: 2 hours and 30 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>19:10:00</var> GMT+0</small><br><strong>Identified</strong> - We experienced a partial service degradation affecting the Academy product. During this period, the service remained operational for most clubs, but some users faced reduced performance and functionality issues. Impact: The majority of clubs were able to continue using Academy without interruption. However, a subset of clubs encountered degraded functionality..</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>06:50:00</var> GMT+0</small><br><strong>Resolved</strong> - Resolution: Our team mitigated the issue and service is now stable. Next steps: We are investigating the root cause to prevent similar occurrences..</p> ]]> Mon, 25 Aug 2025 19:10:00 +0000 https://status.playtomic.com/incident/cmeslppoo000v6a82cwwkzsy3 https://status.playtomic.com/incident/cmeslppoo000v6a82cwwkzsy3 Partial downtime in some clients due to DNS record recreation Type: Incident Duration: 10 minutes Affected Components: Playtomic Aug 6, 15:55:00 GMT+0 - Identified - An internal DNS record was recreated and some clients were unable to connect to the services. We need to wait until the new record is propagated to all the clients. This is only affecting the clients that don't have the DNS record cached. Aug 6, 16:05:00 GMT+0 - Resolved - This incident has been resolved and the new DNS record Type: Incident

Duration: 10 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>15:55:00</var> GMT+0</small><br><strong>Identified</strong> - An internal DNS record was recreated and some clients were unable to connect to the services. We need to wait until the new record is propagated to all the clients. This is only affecting the clients that don't have the DNS record cached..</p> <p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>16:05:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved and the new DNS record .</p> ]]> Wed, 6 Aug 2025 15:55:00 +0000 https://status.playtomic.com/incident/cme13zlsn00dvzufdswbxrega https://status.playtomic.com/incident/cme13zlsn00dvzufdswbxrega PT Manager service disruption due to HTTPS record failure Type: Incident Duration: 15 hours Affected Components: PT Manager Jul 8, 08:55:00 GMT+0 - Identified - Several web clients, including PT Manager, could not connect to our API services. The error is connected to an optimization to solve HTTPS using DNS records via DNS. Jul 8, 09:10:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 15 hours

Affected Components:

<p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>08:55:00</var> GMT+0</small><br><strong>Identified</strong> - Several web clients, including PT Manager, could not connect to our API services. The error is connected to an optimization to solve HTTPS using DNS records via DNS..</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>09:10:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 8 Jul 2025 08:55:00 +0000 https://status.playtomic.com/incident/cmcubo3v0004ds52kq5cvogsg https://status.playtomic.com/incident/cmcubo3v0004ds52kq5cvogsg Service disruption due to an error in a load balancer. Type: Incident Duration: 1 day and 6 hours Affected Components: Playtomic Apr 15, 12:30:00 GMT+0 - Resolved - As part of the previous operations, a load balancer was removed by mistake. After several deployments due to new functionality, those new deployments were inaccessible from the internet. Because the removal went unnoticed, subsequent rollouts silently failed. Apr 15, 12:00:00 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 1 day and 6 hours

Affected Components:

<p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>12:30:00</var> GMT+0</small><br><strong>Resolved</strong> - As part of the previous operations, a load balancer was removed by mistake. After several deployments due to new functionality, those new deployments were inaccessible from the internet. Because the removal went unnoticed, subsequent rollouts silently failed..</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Tue, 15 Apr 2025 12:00:00 +0000 https://status.playtomic.com/incident/cm9igwcsm003v9n5htnr9c1d2 https://status.playtomic.com/incident/cm9igwcsm003v9n5htnr9c1d2 Service disruption due to infrastructure update Type: Incident Duration: 43 minutes Affected Components: Playtomic Apr 15, 05:30:00 GMT+0 - Resolved - This incident has been resolved. Apr 15, 04:47:00 GMT+0 - Investigating - From 04:47 to 05:30 UTC, our service was completely unavailable due to a networking configuration issue introduced during a one-time infrastructure modernization effort. This update aimed to make our systems more replicable across multiple regions but unintentionally caused all services to become unreachable. The issue was identified and resolved, and full service was restored by 05:30 UTC. Type: Incident

Duration: 43 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>05:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>04:47:00</var> GMT+0</small><br><strong>Investigating</strong> - From 04:47 to 05:30 UTC, our service was completely unavailable due to a networking configuration issue introduced during a one-time infrastructure modernization effort. This update aimed to make our systems more replicable across multiple regions but unintentionally caused all services to become unreachable. The issue was identified and resolved, and full service was restored by 05:30 UTC..</p> ]]> Tue, 15 Apr 2025 04:47:00 +0000 https://status.playtomic.com/incident/cm9i7tetj000r13cynnlmupoz https://status.playtomic.com/incident/cm9i7tetj000r13cynnlmupoz