Playtomic - Service disruption due to an error in a load balancer. – Incident details

All systems operational

Service disruption due to an error in a load balancer.

Resolved
Operational
Started 8 months agoLasted 30 minutes

Affected

Playtomic

Operational from 12:00 PM to 12:30 PM

Updates
  • Resolved
    Resolved

    As part of the previous operations, a load balancer was removed by mistake. After several deployments due to new functionality, those new deployments were inaccessible from the internet.
    Because the removal went unnoticed, subsequent rollouts silently failed.

  • Investigating
    Investigating
    We are currently investigating this incident.