Playtomic - Service disruption due to infrastructure update – Incident details

All systems operational

Service disruption due to infrastructure update

Resolved
Operational
Started 8 months agoLasted 43 minutes

Affected

Playtomic

Operational from 4:47 AM to 5:30 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    From 04:47 to 05:30 UTC, our service was completely unavailable due to a networking configuration issue introduced during a one-time infrastructure modernization effort. This update aimed to make our systems more replicable across multiple regions but unintentionally caused all services to become unreachable. The issue was identified and resolved, and full service was restored by 05:30 UTC.