Playtomic - Playtomic infrastructure outage – Incident details

All systems operational

Playtomic infrastructure outage

Resolved
Major outage
Started 3 months agoLasted 1 hour 6 minutes

Affected

Playtomic

Major outage from 8:00 AM to 9:06 AM, Operational from 9:06 AM to 9:06 AM

Academy

Major outage from 8:00 AM to 8:55 AM, Operational from 8:55 AM to 9:06 AM

PT Manager

Major outage from 8:00 AM to 8:55 AM, Operational from 8:55 AM to 9:06 AM

Playtomic.com

Operational from 8:00 AM to 9:06 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved on our side.

    AWS is still investigating on their end.

  • Update
    UTC
    Update

    Most systems are operational. Some API integrations may still experience connectivity issues.


    AWS is still investigating on their end.

  • Monitoring
    UTC
    Monitoring

    Traffic was redirected via different routers to avoid the affected AWS components.

    Restoring our applications one by one.

  • Identified
    UTC
    Identified

    AWS CloudFront global connectivity issues.

    AWS report:
    Increased 5xx Errors

    Jul 16 1:44 AM PDT We are investigating increased 5xx errors for Cloudfront customers utilizing VPC Origins connectivity.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.