Playtomic - Partial downtime in some clients due to DNS record recreation – Incident details

All systems operational

Partial downtime in some clients due to DNS record recreation

Resolved
Degraded performance
Started about 1 year agoLasted 10 minutes

Affected

Playtomic

Degraded performance from 3:55 PM to 4:05 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved and the new DNS record
  • Identified
    UTC
    Identified
    An internal DNS record was recreated and some clients were unable to connect to the services. We need to wait until the new record is propagated to all the clients. This is only affecting the clients that don't have the DNS record cached.